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This product is no longer available
This product has been renamed or acquired by another company. You can find the new product offering at Genesys Customer Experience Platform.

IVR

– Angel Virtual Call Center Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information

Technology

Product is delivered through an on-demand, Software as a Service (SaaS) platform.

Customer Focus

Vendor is focused on working with all sized companies, from small business to multi-national enterprises.

Select Customers

Contact vendor directly for case studies

About Angel Virtual Call Center

- Angel Virtual Call Center Angel Virtual Call Center is an IVR software solution designed to bring industry-leading IVR and speech technology together in one full-featured call center solution. The software gives companies a simple way to create, integrate, and deploy business voice applications with real-time application management. Angel is a main supplier of on-demand customer engagement products. Lastly, the company works to enable businesses to improve the customer capability processes while also improving effectiveness and the bottom-line.

About the Company

Genesys was founded in 1990 and is headquartered in Daly City, California.

Angel Virtual Call Center Key Features

  • Real-time call center data
  • 360 degree view of all call activity
  • Built-in outbound features
  • Designed to be able to instantly scale
  • Personalized call center experience with data integration
  • Records and manages all call details
  • Queue activity report
  • Historical reports
  • Complete monitoring
  • IVR and ACD
  • Automate routine processes
  • Capture Customer Data

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