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– AppBuddy GridBuddy for Service Review
Product Snapshot
Pricing
A free version is available. Paid pricing starts at $10 a month for each user.
Technology
AppBuddy GridBuddy for Service is available as a SaaS solution that requires no additional hardware.
Customer Focus
AppBuddy works with customers of all sizes.
Selected Customers
Adobe, NetApp, Intelsat, Giant Eagle, Page 1 Solutions
About AppBuddy GridBuddy for Service
AppBuddy GridBuddy for Service works within your Salesforce account and helps customer service agents find the information they need quickly. To do this, the program lets you quickly search through all your cases for key points of data. Additionally, you can pull up customers’ complete histories of interactions to see the context of certain problems. Once you find what you need, AppBuddy GridBuddy for Service can then edit Salesforce entries and comments.
About AppBuddy
AppBuddy was founded in 2009 and is headquartered in Central California. The company is partners with Conga, EnablePath, Salesforce, hiSoft, and Zuora. AppBuddy also offers GridBuddy for Sales and GridBuddy for Milestones PM as part of its complementary CRM products.
AppBuddy GridBuddy for Service Key Features
- SaaS Salesforce management software solution
- Makes it easy for your service staff to find data
- Can pull up data via search or filter
- Enables you to edit comments and other entries
- Shows complete customer histories to help you find context of issues
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