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VIRTUAL CALL CENTER

– AVOXI Smart Queue Review

Product Snapshot

Technology

AVOXI Virtual Call Center Software is available as a SaaS solution that requires no additional hardware.

Customer Focus

AVOXI works with customers of all sizes.

Selected Customers

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About AVOXI Smart Queue

- AVOXI Smart Queue AVOXI Smart Queue is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them. All calls can be recorded as per user-defined settings, and the product monitors the center productivity around the clock. Lastly, an AVOXI Virtual Call Center Software installation can be customized by the Avoxi team to meet companies’ individual needs.

About AVOXI
AVOXI was founded in 2001 and is headquartered in Georgia. The company has recognition from Inc. 500.

AVOXI Smart Queue Key Features

  • SaaS cloud telephony software solution for call centers
  • Uses VoIP technology to enhance call audio
  • Can be scaled across multiple locations
  • Uses a Smart Queue system to line up calls and route them to qualified agents
  • Option to record all service agent calls
  • Generates analytics on call center productivity
  • Installation can be customized by the Avoxi team

 

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