BMC Track-It! Review
Product Snapshot
Technology
BMC Track-It! can be implemented via an on premise or SaaS deployment, giving businesses the flexibility to choose the delivery model that best suits their requirements. BMC Track-It! is compatible with most web browsers and supports both the Windows and Mac Client Agent Platform.
Customer Focus
BMC Track-It! is designed to serve the needs of small to medium sized organizations operating in a wide range of industries.
Select Customers
Black Box, City of San Mateo, Memorial Care Health Services, PeoplesBank, Prudential Assurance, Qurius, Rouse & Company, Spectrum Housing Group
About BMC Track-It!
BMC Track-It! helps companies gain control over their help desk and IT management processes with extensive functionality to effectively oversee and improve key IT functions. A comprehensive and cost effective solution, BMC Track-It! is designed to be workflow-driven, with features to manage assets, work orders, knowledge, and change. Over 50,000 customers around the world rely on Track-It! to help their organizations employ industry best practices and optimize IT management.
About BMC Software
Recognized as a leading provider of business service management solutions, BMC Software delivers a broad range of comprehensive IT management solutions built with robust features to address critical IT needs, helping organizations to lower costs, reduce risks, and improve business performance.
BMC Track-It! Key Features
- Scan and audit network assets at regular intervals
- Create and maintain an up-to-date list of software and hardware assets throughout the organization
- Receive notifications about unauthorized software installations
- Stay informed of changes to hardware configurations
- Get a complete view of change requests and work orders
- Create a knowledgebase to improve resolution times
- Automate manual processes, including SLA warnings, email notifications, and more
- Leverage wizard-driven application installation and administration
- Automate change and approval procedures to minimize risk
- Use configurable business rules to automate, track, manage, and report on change processes
- Reduce the risk of unplanned downtime
- Track and report on software licenses owned within an organization
- Track installations and licenses by user
- Avoid over-utilizing application licenses
- Track the training classes staff has taken
- Record course types, dates, and results
- Determine the effectiveness of training courses
- Store software, hardware, and other items loaned to users
- Track when an item is borrowed and who checked it out
- Leverage built-in, industry-leading reports, such as Crystal Reports
- Enable users to submit work orders to the help desk
- Access solutions to common problems
- View work order statuses
- Leverage AD authentication
- Enable technicians to access help desk and inventory modules via any platform or browser
- Easily enter data with a user-enhanced interface
- Access critical help desk functions with mobile devices such as the iPhone, iPad, and Android-supported devices
- Synchronize updates between the mobile Track-It! application and the web application
- View submitted and completed work orders
- Access data about the help desk and inventory
- See which work orders have been assigned to which technician
- Problem and Incident Management
- Purchasing
- Facilities Management
BMC Track-It! Screenshots
Home Page
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Mary, About.com's Shelley Elmblad has a great intro article on accounting software for NFPs. Could you give some examples of what would constitute a good fit for your foundation?
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