Bomgar Remote Support Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

Connect – $49 per month
Cloud – $167 per month
Term Appliance – $150 per month
Owned Appliance – One-time purchase, contact vendor directly for more information

Technology

Product is available as both an on-premise and as a SaaS solution.

Customer Focus

Vendor works with midsize companies and enterprises.

Select Customers

IHG, Williams-Sonoma, eBay, Carbonite, CSC

About Bomgar Remote Support

Bomgar Remote Support is remote support software that enables users to troubleshoot Windows, Mac, Linux, iOS and Android devices, and is designed to satisfy all remote support needs within a single tool. The platform allows users to access and control remote computers both one or off company networks, and does not require that remote target computers are connected via VPN.

The software is equipped with screen sharing capabilities, as well as camera share and access capabilities that enable IT support agents see what customers see, such as hardware or peripherals. Additionally, the platform provides users with tech support functionalities including chat support, CRM integration, skills-based routing capabilities, and customizable surveys and support portals.

About the Company

Bomgar was founded in 2003 and is headquartered in Ridgeland, Mississippi.

Bomgar Remote Support Key Features

Real-time support activity monitoring
Remote desktop support session recording capabilities
Internal IT support functionality such as server maintenance
Embeddable tools including chat, co-browsing, and screen sharing
Help desk administration functionality including support queues, portals, teams and standardized policies