Convergys IP Contact Center Review
Product Snapshot
Technology
Convergys IP Contact Center is delivered on-premise
Customer Focus
Convergys is focused on working with large and multi-national enterprises.
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About Convergys IP Contact Center
Convergys IP Contact Center solution provides businesses with a way to efficiently route various types of customer communication to a live agent or self-service option. Convergys IP Contact Center gives your business’s customers fast and efficient service through multiple forms of communication like, email, web chat, voice messages, and fax. Convergys is the leader in customer management, focused on aiding businesses to find new methods to enhance their consumer relationships and provide reliable customer experiences through various networks and locations. Convergys provides customer management, and information management products to over half of the top 50 Fortune 500 companies.
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