Elementool Help Desk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Contact vendor directly for case studies.

About Elementool Help Desk

Elementool Help Desk is help desk software that centralizes and tracks customer communication histories, allows the user’s customers to view email communication statuses and histories, and generates customizable in-depth reports that provide insights into how long it takes to resolve tickets. The platform tracks all aspects of a help ticket’s lifecycle, enables users to design and implement help forms within their websites to help users place help request tickets, and allows users to create customized automatic responses for when customers submit help tickets.

The software allows users to build a customer-accessible knowledge base to help customers before they submit a ticket, is equipped with unlimited issue storage capabilities, and is designed to accessed by the user and other help desk assistance agents from any web-enabled location. Additionally, the platform allows users to download the current issue list for self-back up purposes, sends email alerts to help agents when a new issue is assigned to them, and enables user to search in-system issue lists by word or by phrase.