Enghouse Interactive Contact Center Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both and on-premise and as a SaaS solution.

Customer Focus

Vendor works with businesses of all sizes in various industries.

Select Customers

Toyota, Anheuser-Busch, Towers Watson, Willamette and Green Mountain Energy.

About Enghouse Interactive Contact Center

Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team’s performance and efficiently queues and distributes calls and emails across a team.

The software has an automated display of customer records to reduce handling time and prioritizes customers to ensure the most important customers and tasks get attended to first. The platform manages overload by informing callers about planned outages and known issues and can help effectively make decisions based on up-to-date information displayed on a desktop or mobile device.

About the Company

The company was founded in 1984 and is headquartered in Markham, Ontario.

Enghouse Interactive Contact Center Solutions Key Features

Improves response times, controls costs and proactively manages a team’s performance
Efficiently queues and distributes calls and emails across a team
Automated display of customer records to reduce handling time
Prioritizes customers to ensure the most important customers and tasks get attended to first
Manages overload by informing callers about planned outages and known issues
Effectively make decisions based on up-to-date information displayed on a desktop or mobile device