IBM Tivoli Service Request Manager Review
Tivoli Service Request Manager is an on-premise solution.
IBM TSRM is an enterprise-level service desk solution. IBM customers represent a wide variety of industries.
Central Depository Company of Pakistan, CPS Color Group, International Vehicle Manufacturer
IBM Tivoli Service Request Manager
IBM TSRM offers a complete set of service desk applications to improve IT service at a competitive price. TSRM manages catalog and call-based requests in a single solution, and provides automated request fulfillment through an integrated service desk and service catalog. Tivoli Service Request Manager features built-in problem solving tools, and streamlined ITIL-based incident and problem management processes to maximize service desk staff productivity. Built-in surveys help measure end-user satisfaction, and built-in workflows, templates, and reports speed time to value.
International Business Machines Corporation (IBM), founded in 1911, is the third-largest publicly traded technology company in the world. Headquartered in Armonk, N.Y., IBM manufactures and sells computer hardware and software, while also offering infrastructure, hosting, and consulting services. The company is active in over 170 countries worldwide and operates nine research laboratories.
IBM Tivoli Service Request Manager Key Features
- Supports ITIL V3 processes to help diagnose and resolve service problems as they arise
- Increased automation and closed-loop processes
- Ability to prioritize solving end-user problems over analyzing root cause
- Prepopulates work order fields in service requests to save time and reduce errors
- Intuitive interface for submitting tickets, viewing ticket status, and searching for solutions
- Encourages self-sufficiency among end users and lowers cost
- Searchable internal knowledge base offers fast access to solutions for certain requests
- Efficient processing of inbound e-mails, and easy avenue for communication with service personnel
- Affords user customization of interface, workspace, and more
- Offers efficient method for building, managing and reporting on workflows
- Improve and automates resolution of incidents
- Presents users with clear information about available services
IBM Tivoli Service Request Manager Screenshots
IBM Tivoli Service Request Manager IBM Tivoli Videos
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