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InvGate Review
Product Snapshot
Product Pricing
Product is available in multiple plans – contact vendor directly for pricing details.
Technology
Product is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small, midsize and large enterprises.
Select Customers
Hitachi, Toyota, NEC, Skandia, MetLife
About InvGate
InvGate is service desk and IT asset management software that can centralize all IT support and customer service processes and operations. Because information is displayed immediately, users can modify the report in order to drill down and get more details, add more information or to perform automatic filtering with just a click.
The software is equipped to deliver all interactions in visual formats, which is essential to give users the visibility needed to drive process improvement in service desk operations.
About the Company
InvGate is headquartered in Buenos Aires.
InvGate Key Features
- Gamification functionality for rewarding and motivating staff with virtual or tangible incentives that are awarded for completing support oriented tasks
- WorkFlows for creating, designing, and modeling processes and workflows across different departments
- Incident and problem management tools
- Change management functionality
- CMDB
- Built-in knowledge base
- Service Level Agreement (SLA) Management
- Multi-dimensional OLAP analytics and reports
- Social IT and collaboration tools
- IT asset inventory management tools
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