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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.HELP DESK
SOCIAL MEDIA MANAGEMENT
– ITSmartDesk Social IT Service Management Platform Review
Product Snapshot
Technology
ITSmartDesk Social IT Service Management Platform is available as a SaaS solution that requires no additional hardware.
Customer Focus
ITSmartDesk works with small and mid-sized companies.
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ITSmartDesk Social IT Service Management Platform
ITSmartDesk Social IT Service Management Platform is a help desk software solution that revolves around social media platforms. Users post problems and incidents on a live feed, and others can take ownership of them by providing troubleshooting support. Additionally, when you want to implement a change in your IT infrastructure, you can publish it to the feed so that all your workers can acknowledge it. New users can easily join the conversation, and you can assign bugs and other problems to IT professionals within your group.
About ITSmartDesk
ITSmartDesk is headquartered in the UK and was founded in 2011.
ITSmartDesk Social IT Service Management Platform Features
- SaaS help desk software solution
- Solves problems by crowdsourcing them to your co-workers
- You can post problems to feeds, where users can provide troubleshooting advice
- Communicates all news and changes made to your company setups
- Tracks all user actions, comments, questions, etc
- Can assign IT staff to handle certain problems and bugs
- Integrates with your e-mail to facilitate communication
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