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Jacada Workspace Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is an on-premise platform.
Customer Focus
Vendor works with multi-national enterprises across multiple industries.
Select Customers
UBS, AIG, Vodafone, T-Mobile, DirecTV
About Jacada Workspace
Jacada Workspace is a customer service software that provides call center agents with a simplified desktop display designed to facilitate quick access to all relevant customer information. The platform enables users to provide an improved customer service experience by streamlining the agent interactions with a large number of business process systems.
The software provides businesses with a “screen pop” to ensure agents are alerted to incoming calls and customer information by utilizing data in the CTI or IVR system to eliminate manual customer searches. Additionally, the platform allows companies to view displayed call timers (AHT, ACW and more) serving as a personal KPI dashboard and configurable transfer lists or phone books.
About the Company
Jacada was founded in 1990 and is headquartered in Atlanta, Georgia.
Jacada Workspace Key Features
- Quality customer experience
- Reduces agents having to re-type data during a call
- Decreases cost and time for training
- Increases sales and revenue
- Shortens average handle times (AHT)
- Reduces after call work (ACW)
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