Novell Service Desk is a service desk solution that helps companies reduce support costs and improve service levels by streamlining and automating the service management environment. Novell Service Desk is a fully integrated service management tool that helps your company to solve, submit, track and manage requests via email, PDA or customer portal. Novell Service Desk is a product of Novell, Inc., a software provider for collaboration, endpoint management, and file and networking products. Novell, Inc. helps their customers securely deliver and manage computing services across all types of computer environments.
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