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This product has been renamed or acquired by another company. You can find the new product offering at Micro Focus NetIQ AppManager.IT HELP DESK
– Novell Service Desk Review
Product Snapshot
Technology
Product is delivered on-demand.
Customer Focus
Product is built to meet the needs of large businesses and multinational enterprises.
Select Customers
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About Novell Service Desk
Novell Service Desk is a service desk solution that helps companies reduce support costs and improve service levels by streamlining and automating the service management environment. The platform is a fully integrated service management tool that helps your company to solve, submit, track and manage requests via email, PDA or customer portal.
About Novell
Novell Service Desk is a product of Novell, Inc., a software provider for collaboration, endpoint management, and file and networking products. Novell, Inc. helps their customers securely deliver and manage computing services across all types of computer environments.
Novell Service Desk Key Features
- Build Responsive Service Environment
- Align IT services
- Integrated CMDB
- Web 2.0 Architecture
- Third-Party Integration
- Integration with Novell Products
- Request Fulfillment
- Scalability
- Problem Management
- Service Catalog
- Financial Management
- Knowledge Management
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