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IT MANAGEMENT

SAAS

– OTRS IT Service Management Review

Product Snapshot

Technology

On-premise or cloud-based

Select Customers

MedDV, Faltcom, Danfoss A/S, Colruty Group, CONTPAQi

Pricing

On-Premise (First year)

  • $10,500 (Basic)
  • $23,500 (Professional)
  • $57,005 (Enterprise)


On-Demand (First year)

  • $18,500 (Basic)
  • $25,920 (Professional)
  • $51,840 (Enterprise)

View Vendor's Product Page

About OTRS ITSM

- OTRS IT Service ManagementOTRS IT Service Management provides management and support tools based on ITIL best practices. OTRS ITSM includes a self-service web portal, real-time process overviews, and automatic updates.

OTRS was founded in 2003 and is headquartered in Cupertino, CA, with additional offices in Europe.

OTRS ITSM Key Features

  • Built-in best practices
  • Simplified Service Desk interface
  • Configuration Management Database
  • Workflow engine
  • End user self-service capabilities
  • Integration platform for IT consolidation
  • Fully open source and customizable

 

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