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IVR
Plum Voice Fuse+ Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as an on-premise solution.
Customer Focus
Vendor works with companies of all sizes.
Select Customers
Sanofi, AIG, Maritz, Erie Insurance
About Fuse+
Fuse+ is IVR software that provides users with a visual call-flow editor to facilitate IVR and voice application management and creation. The platform is equipped with a drag-and-drop interface that allows users to build, maintain and manage IVR systems without requiring developers or engineers, and offers granular user permissions that allow user-defined levels of access.
The software is equipped with PCI-DSS, HIPAA and SOC2 compliance in order to facilitate payment processing and healthcare communications, as well as enables users to collect sensitive information via phone. Additionally, the platform assists users with voice application design, creation and deployment, is equipped with one-click application cloning, and requires no extensive programming language or API knowledge.
About the Company
Plum Voice was founded in 1999 and is headquartered in New York, New York.
Fuse+ Key Features
- Role-based permission settings
- Call analytics and actionable data report generation
- Designed to integrate with external databases, CRMs and APIs
- Life cycle management tools
- Supports collaboration, sharing and delegation activities
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