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PRIAM CRM Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is an on-premise solution.
Customer Focus
Vendor works with mid-sized and enterprise businesses across multiple industries.
Select Customers
Simply Thank You, Book Club Association, Edition Peters, Penny Plan, Readers Union
About PRIAM CRM
PRIAM CRM is CRM software that works with PRIAM Call Centre Manager to handle all contacts and boost customer service efficiency. The platform allows users to manage an unlimited amount of data on customers, including locations, interactions and transactions.
The software provides businesses with tools to use a search engine for finding needed records and documents, divide up tasks for agents and monitors cases so that things do not escalate. Additionally, the platform allows companies to edit the program’s business workflows to ensure information and tasks are routed to the correct individuals.
About the Company
PRIAM was founded in 1989 and is headquartered in Warwickshire in the UK.
PRIAM CRM Key Features
- Enterprise-level CRM system
- Stores all customer contact and interaction data
- Users and service agents can easily search through customer data and documents
- User-definable business workflows
- Ensures that customer cases do not escalate
- Can export customer detail database lists/spreadsheets
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