Safeharbor SmartSupport Help Desk Review

About Safeharbor SmartSupport

Safeharbor SmartSupport is a community forum management platform with powerful search, reporting, ticketing and workflows functionality. By actively searching, accessing, interacting with and updating information, the software provides users with a comprehensive overview of all customer communications. SmartSupport’s search engine is equipped with rich document handling and case base reasoning.

Founded in 1998, Safeharbor is headquartered in Tukwila, WA.

Safeharbor Key Features

• Enterprise-grade reporting and tools
• Plug-and-play integration
• SmartTEST Article Optimizer
• Ticketing
• Workflows
• Custom forms
• KB administrators
• Automatic alerts
• Flexible business branding