SAP IT Service Management was built following ITIL V3 best practice guidelines to provide out-of-the-box best practices. SAP ITSM includes built in integration to SAP ERP Financials.
SAP IT Service Management is part of SAP CRM solution and can be used by companies in a variety of industries and sizes.
Colmobile, Akbank, Alfanar Electric, Bayer MaterialScience, Bennet, Coleman & Company, Springer
SAP IT Service Management is part of SAP CRM and is made to help IT organizations execute and manage IT services to meet company goals and reduce costs. SAP ITSM supports business processes that make it possible for companies to manage all aspects of their service desk operations. SAP ITSM is also a certified ITIL V3 compliant solution which helps companies adopt IT service best practices into their organizations. SAP ITSM includes built-in integration with SAP ERP to provide IT organizations with access to valuable ERP information. Overall, SAP ITSM helps companies improve transparency, manage costs, improve quality and improve overall customer satisfaction.
SAP is one of the world’s largest business software companies and the third-largest software supplier overall. Founded in 1972 as Systems Applications and Products in Data Processing, SAP has a rich history of innovation and growth that has made them a leader in providing collaborative business solutions for all types of industries – in every major market. The company, headquartered in Walldorf, Germany, employs more than 51,800 people in more than 50 countries, and serves more than 76,000 customers in more than 120 countries.
SAP has leveraged their extensive experience to deliver a comprehensive range of solutions such as in to empower every aspect of business operations. SAP has created software solutions like SAP accounting software that can be used by companies of all sizes to use to reduce costs, improve performance and become more agile to respond to changing business needs.
SAP ITSM provides the core IT service management features a company needs to improve the efficiency of service desk operations. Also, SAP ITSM helps companies to continually improve their processes by following the ITIL V3 best practices and learning from integrated analytics. SAP ITSM also has a relatively low total cost of ownership.
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