TeamSupport Review

Product Snapshot

Product Pricing

Enterprise – $55 per agent per month billed annually
Support Desk – $40 per agent per month billed annually

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Multi-Systems Inc (MSI), Heartland ECSI, Suntell, A.C.T. Lighting, Assured Software

About TeamSupport

TeamSupport is an IT Help Desk Support software that allows medium to large businesses to collaborate internally and to address customer tickets. The software integrates with both CRM and email software, in order to keep all information consistent across software solutions.

Tickets include all essential information with easy screencast integration. Knowledgebase is able to group and relate similar issues so that customers are automatically referred to relevant articles. TeamSupport Collaborative Customer Support provides integration with social networking tools such as forums, chat, and Wikis in addition to Facebook integration. The software is also available on mobile devices.

About the Company

TeamSupport was founded in 2008 and is headquartered in Dallas, Texas.

TeamSupport Key Features

Advanced search functionality
Embeds screencasts into tickets
Mobile version available
Integration with Zoho, Salesforce, Facebook, Nicereply, MailChimp, screenr, Dropbox, beanstalk, and Networked Help Desk
API Available
Ticket automation reminds agents to follow up or of pending tickets
Tickets can be routed, escalated, and closed
SLA Management alerts users when they are nearing SLA violations
Displays all critical information in ticket
Tracks service contacts and knows when agreements are expired