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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CALL CENTER
– Telstar Hosted Services DataTel xSELLerator Review
Product Snapshot
Technology
Telstar Hosted Services DataTel xSELLerator is a software-as-a-service solution.
Customer Focus
TelStar Hosted Services works with medium-sized companies in a variety of fields, including healthcare, non-profit, politics, education, real estate, government, sales, and financial services.
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About DataTel xSELLerator
DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise. One of DataTel xSELLerator’s more powerful abilities is its “blended leads” feature, which allows agents to call through multiple phone lists simultaneously. The solution also offers company messaging system and an account manager.
About TelStar Hosted Services, Inc.
TelStar Hosted Services is headquartered in Virginia and led by telecommunications industry leaders. The company has won the 2010 Communications Solutions Product of the Year Award and the 2011 IP Contact Center Technology Pioneer Award.
DataTel xSELLerator Key Features
- Predictive dialer
- Interactive voice recorder
- Automatic call distribution scheduler
- Letter module allows agents to send letters to customers
- Displays call results for agents
- Account dealer automatically creates call-schedulings
- Call through multiple lists at the same time
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