UserVoice Review

Product Snapshot

Product Pricing

Pricing starts at $20 a month for each user. A free version is available.

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with customers of all sizes.

Select Customers

IS Decisions, Buffer, Visual Studio, Bing, Practice Fusion

About UserVoice

UserVoice is a help desk software solution that allows users to field support requests through email. As users receive customer inquiries, the program shows the sender’s social media, billing and CRM data alongside each message, giving users comprehensive, relevant information. Users can then respond to the service requests and move on to the next ones.

Meanwhile, admin-level staff can set up agent score leaderboards to boost productivity and pull up insights on overall agent performance. Additionally, the system can send out canned responses to certain inquiry types and queue incoming requests. Lastly, UserVoice features a fully searchable knowledgebase for agents to reference.

About the Company

UserVoice was founded in 2008 and is headquartered in San Francisco, California.

UserVoice Key Features

SaaS help desk security software solution
Receives customer service requests and responds via email channels
Displays a complete customer profile whenever that customer’s message is pulled up
Can host a score leaderboard to foster competition between service agents
Can queue requests and send out canned responses
Fully searchable knowledgebase
Displays overall trends among service agent performance