Browse Business Software Categories
HELP DESK
Vision Helpdesk Review
Product Snapshot
Product Pricing
- Help Desk: $7 per agent per month
- Satellite Help Desk: $14 per agent per month
- Service Desk: $21 per agent per month
Technology
Platform is available as both an on-premise and SaaS solution.
Customer Focus
Vendor works with small, mid and enterprise-level businesses across multiple industries.
Select Customers
Buy D Best, Comza, Consero, Cynetix, Digital Group
About Vision Helpdesk
Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.
The software provides businesses with multiple companies, products or brands Vision Helpdesk, which can be expanded with Satellite Help Desk to include a single centralized portal that encompasses all necessary branches. Additionally, the Vision platform offers companies an IT service desk that includes incident, problem, change, contract, release and asset management.
About the Company
Vision Helpdesk was founded in 2007 and is headquartered in Nashik, India.
Vision Helpdesk Key Features
- Email parsing and ticket management
- Ticket billing
- Automation, workflow, SLA and escalation
- Knowledge base management
- Help desk gamification
- Customer survey and feedback
- Responsive customer portal
- Help desk security features
- Help desk reporting
- Mobile apps and third-party script integration
Products Similar to Vision Helpdesk
