Contact vendor directly for pricing information.
Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with small to midsize companies.
Contact vendor directly for case studies.
X5 Cloud Contact Center is outbound call center software equipped with live agent monitoring and coaching tools, and is accessible via any location provided agents have access to a internet-connected computer and headset. The platform is TCPA, FCC and CRTC compliant, supports at-home and multi-location businesses, and is built on open API to facilitate integration with existing systems.
The software is equipped with call recording, transcribing and indexing tools via built-in speech-to-text technology, works to optimize agent efficiency, call times and processes, and provides built-in lead generation applications and integration capabilities. Additionally, the platform provides users with customizable recycling rules, safe-harbor settings and call transfer presets.
Ytel Inc was founded in 2009 and is headquartered in Foothill Ranch, California.