Zoho Support Help Desk Review

About Zoho Support

Zoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization. Automated support, self-service management, and customization options are available as well.

Zoho Corporation is a privately-held company established in 2005. Zoho provides over 50,000 customers with integrated CRM, office suite and other business applications from offices in the San Francisco Bay Area, New Jersey, Austin, Singapore, Chennai, Beijing and Tokyo. Winner of TechCrunch’s “Best Enterprise Start-up” 2007 award, PC World’s 2008 “25 Most Innovative Products Award”, and InfoWorld 2009’s “Product of the Year” award, Zoho is a recognized leader in SaaS CRM and office-productivity applications.

Zoho Support Key Features

• Ticket management
• Social integration
• Customized field for accounts and contacts
• Contracts and Service Level Agreements
• Knowledgebase of articles
• Alerts and notifications
• Reports and dashboards
• Product catalog management
• Customer support portal
• Data-sharing rights capabilities
• Field-level security capabilities
• URL branding