Which small-business CRMs feature email management features as well?
You might want to take a look at Zoho or Infusionsoft and of course Salesforce.
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What sort of functions are mission criticals for you, Roz? Something like Zoho would be a good place to start purely from a cost-to-overall feature set ratio perspective, though it could just as well be the case that a lot of Zoho's features could be totally tangential to what you ...