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Articles on Help Desk Software

8 Free Multi-Channel Help Desk Software Options for Startups

8 Free Multi-Channel Help Desk Software Options for Startups

Posted February 18, 2015 by Vitaliy V.

If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on… Read More 

Behind the Software: Q&A with Freshdesk's Dilawar Syed

Behind the Software: Q&A with Freshdesk's Dilawar Syed

Posted February 3, 2015 by Kristin Crosier

In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into… Read More 

Deskero Help Desk Platform: An Exclusive Product Review

Deskero Help Desk Platform: An Exclusive Product Review

Posted September 24, 2013 by Ashley Dotterweich

With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More 

Behind the Software with UserVoice CEO Richard White

Behind the Software with UserVoice CEO Richard White

Posted April 4, 2013 by Ashley Dotterweich

For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of… Read More 

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

Posted February 27, 2013 by Deniz Kuypers

Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to… Read More 

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

Posted November 23, 2012 by Amanda Andonian

Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software… Read More 

Freshdesk Breathes New Life Into Your Stuffy Help Desk

Freshdesk Breathes New Life Into Your Stuffy Help Desk

Posted July 17, 2012 by Amanda Andonian

After reading an article in 2010 about user outrage toward ZenDesk's price hikes, Girish Mathrubootham got the idea to start Freshdesk. The Freshdesk approach to help desk software and services is to provide its customers… Read More 

Zendesk for Web-based Help Desk Software

Zendesk for Web-based Help Desk Software

Posted May 24, 2012 by Darlene Lin

Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More 

Help Desk vs. Service Desk: What’s the Difference?

Help Desk vs. Service Desk: What’s the Difference?

Posted April 5, 2012 by Darlene Lin

A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk”… Read More