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Articles on IT Service Management
What Is Comprehensive IT Service Management?
Posted June 30, 2015 by Oz M.
Often, an IT service desk may not be robust enough to help a business that relies heavily on information technology. That’s where IT service management (ITSM) becomes necessary. Comprehensive IT service management gives businesses the… Read More
6 Ways Enterprise Service Management Can Unite an Organization
Posted February 10, 2015 by Oz M.
Enterprise service management integrates departments by facilitating faster, cheaper operations and aligning departments to others' needs. Here are six ways enterprise service management can centralize your company's departmental obligations and create a system that makes… Read More
Does My Business Need Service Desk Software?
Posted April 25, 2014 by Kristin Crosier
You think your business needs a service desk platform, but then you Google service desk and suddenly aren’t so sure - help desk, service desk, IT help desk - what does it all mean? If… Read More
Behind the Software Q&A with Plutora Co-Founders
Posted October 2, 2013 by Kristin Crosier
Australian startup Plutora is revolutionizing the release management industry by shifting the focus to end-to-end release management obligations and customer needs. We spoke with Directors Sean Hamawi and Dalibor Siroky about their relocation to the… Read More
Behind the Software Q&A with Kaseya CMO Bob Davis
Posted May 30, 2013 by Ashley Dotterweich
Business-Software.com spoke with Kaseya CMO Bob Davis about the challenges of IT in the world where technology isn't confined to a single office building, and how Kaseya's revolutionary approach is working to make IT management… Read More
ITIL Course: Service Catalog 101
Posted May 24, 2013 by SunView Software
Welcome to the ITIL Class on Service Catalog. Over the course of this article, you will gain a better understanding of the function of a service catalog and the effort required to build one. Read More
The Implementation of an ITIL-as-a-Service Essentials Solution
Posted January 16, 2013 by SunView Software
The most basic way to get started with ITIL in your IT organization is the ChangeGear “ITIL-as-a-Service” essentials solution. There are five minimum components that we recommend in order to start an ITIL implementation: Incident… Read More
Why and How to Use ITIL to Standardize Processes across the Enterprise
Posted November 28, 2012 by SunView Software
With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing… Read More