Software Types
Articles & Guides
ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
UpToMarket, The Online Solution to Manage Your Dealer, Partners & Stores
UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.
Measuring Service Level Agreements with IBM Tivoli Software
A Pirean executive discusses using IBM Tivoli Service Request Manager software to accurately measure service levels of providers.
Tivoli – Improving Service Delivery, Integration and Time to Market in Banking
Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.
CA Service Desk Manager – What’s New in 12.6
CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.
CA Service Desk Manager – Support Automation
Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.
CA Service Desk Manager – Change Impact Analysis
CA Service Desk Manager r12.6 video demonstration on Change management focusing on change impact to service disruptions and reduce the risk to the business.
ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.
What’s New in ManageEngine ServiceDesk Plus 8.0
Know the list of new features and their benefits in our latest release 8. ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively.
ITIL Simplified – ManageEngine ServiceDesk Plus
A Simple Overview of ITIL for those who don’t have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for your organisation.
LANDesk Service Desk
LANDesk Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.
LANDesk Simplifying IT Complexity
LANDesk continues to deliver solutions that allow organizations to get the most from their IT investments. With LANDesk solutions organizations can ensure their users are productive while controlling access to systems, software and data.
FlowCentric in 49 Seconds
Rent IT – The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
Service Management Implementation in Less Than 90 Days
Get a glimpse into service management implementation in less than 90 days.
Lumen 21 Transforms Their IT Help Desk with Remedyforce
See how Lumen 21 transformed their IT help desk and maximized user satisfaction using Remedyforce.
Pervasive Software Discovers IT Help Desk Excellence with Remedyforce
See how Pervasive Software improved IT help desk management and moved to the Cloud with Remedyforce.
Remedyforce: IT Help Desk from BMC and Salesforce.com
Remedyforce, an IT help desk solution from BMC and Salesforce.com, delivers innovation, speed, and lower costs.
Salesforce.com and BMC: Remedyforce IT Help Desk Demo
How Remedyforce from Salesforce.com and BMC can improve your IT help desk processes.
