CRM White Papers and Demos
Social Sales ebook: A Prerequisite to #winning
White Paper provided by Salesforce.com
To determine which type of sales rep is mostly likely to succeed in the current economy, Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports (two core performers and one high performer) across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge.
White Paper provided by Salesforce.com
To determine which type of sales rep is mostly likely to succeed in the current economy, Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports (two core performers and one high performer) across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge.
7 Practical Sales Tips
White Paper provided by Salesforce.com
These days, nobody goes it alone. We all need a helping hand, a few words of encouragement, or a new technique to help us close a tough deal. That’s where this ebook can help.
White Paper provided by Salesforce.com
These days, nobody goes it alone. We all need a helping hand, a few words of encouragement, or a new technique to help us close a tough deal. That’s where this ebook can help.
Maximizer CRM Case Study: Carl Storz Endoscopy
Case Study provided by Maximizer
Matthew Richards, IT manager at the Sydney-based subsidiary of the German surgical instrument maker, says the biggest users of the company’s Maximizer CRM system also happen to be its most successful sales reps.
Case Study provided by Maximizer
Matthew Richards, IT manager at the Sydney-based subsidiary of the German surgical instrument maker, says the biggest users of the company’s Maximizer CRM system also happen to be its most successful sales reps.
Maximizer CRM Case Study: Smart Connection Training
Case Study provided by Maximizer
The Registered Training Organisation, which offers sport and recreation, fitness and management courses from school-based to diploma level, was an existing Maximizer CRM user. After a fresh look at the market, it has stuck with Maximizer, but migrated to a subscription-based cloud service.
Case Study provided by Maximizer
The Registered Training Organisation, which offers sport and recreation, fitness and management courses from school-based to diploma level, was an existing Maximizer CRM user. After a fresh look at the market, it has stuck with Maximizer, but migrated to a subscription-based cloud service.
Six Best Practices for Agent Knowledge Management
White Paper provided by Kana
Learn how KANA can help implement six best practices for agent knowledge management that can increase positiveness in customer relations.
White Paper provided by Kana
Learn how KANA can help implement six best practices for agent knowledge management that can increase positiveness in customer relations.
7 Best Practices for Business Process Management in Customer Service
White Paper provided by Kana
Learn the seven best practices for BPM that can align practices with business strategies and goals.
White Paper provided by Kana
Learn the seven best practices for BPM that can align practices with business strategies and goals.
Delivering a Seamless Customer Experience with Multi-Channel Support
White Paper provided by Kana
Learn how multi-channel customer support can be of benefit to an organization through actually lowering service costs, creating greater agent efficiency, and improved customer satisfaction.
White Paper provided by Kana
Learn how multi-channel customer support can be of benefit to an organization through actually lowering service costs, creating greater agent efficiency, and improved customer satisfaction.
Service Experience Maturity Model
White Paper provided by Kana
Learn how the Service Experience Maturity Model provides a comprehensive framework and methodology to evaluate service experience processes and technologies.
White Paper provided by Kana
Learn how the Service Experience Maturity Model provides a comprehensive framework and methodology to evaluate service experience processes and technologies.
The Case for a Multichannel Analytics System
White Paper provided by Kana
Learn why social media monitoring and keyword-based listening is already obsolete.
White Paper provided by Kana
Learn why social media monitoring and keyword-based listening is already obsolete.
Designing the Great Self-Service Experience
White Paper provided by Kana
Learn how to increase the overall satisfaction with your organization's customer service through a properly designed self-service experience.
White Paper provided by Kana
Learn how to increase the overall satisfaction with your organization's customer service through a properly designed self-service experience.
