Why SaaS Contracts Are More Complex Than They Look
SaaS agreements combine legal, technical, and financial commitments. A single customer relationship may include an MSA, order forms, SLAs, DPAs, and security exhibits—all with different renewal mechanics.
Standardizing MSAs and Order Forms
CLM ensures order forms align with master agreements and prevents conflicting terms.
Managing DPAs and Data Privacy Obligations
CLM tracks data processing obligations, subprocessors, and regulatory requirements.
Service Levels and Credits
SLAs are often unenforced. CLM tracks uptime commitments and credit eligibility.
Renewals and Expansion Visibility
Metadata-driven renewals reduce churn and missed upsell opportunities.
Final Thoughts
CLM for SaaS agreements provides structure across complex contract stacks, improving compliance, renewals, and scalability.