You may also want to check Zimplu CRM, easy to use and perfect for SMBs..
It is best to test some solutions and find the right one for you. Getapp.com is a big marketplace for online applications, CRM too.
Hello Rob, I think Zimplu CRM will fit your needs perfectly, it is still free for the first 4 users but they will change it soon. If you create your account now, before they update the price list, you can still benefit from those 4 free users.
If you are looking for a CRM for sales or for small businesses and pretty easy to use, I recommend you Zimplu CRM