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Kim Proctor

Customer Retention Consultant, Customers That Click
Expert in Improving Customer Retention

Entrepreneurial internet marketing and customer experience professional with lifecycle marketing skills. 18 years of experience in:

- Leveraging social media, customer experience and CRM to grow customer acquisition and retention
- Using innovative approaches to grow web engagement and traffic
- The latest and most effective marketing ideas including viral marketing/ word of mouth
- Growing customer retention and value
- Growing customer engagement, gathering actionable feedback and growing customer evangelists
- Measuring impact

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