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Bpm’online CRM Review

Product Snapshot

Product Pricing
  • On-demand and on-site pricing starts at $30 per user per month

Product is available for subscription in two deployment options – cloud and on-site.

Customer Focus

Vendor offers solutions for companies working in sales, marketing, customer service, ITIL service, real estate and financial services.

Select Customers

Brunswick, Quint Wellington Record, UpSellIt, Pelco, Heinz

View Vendor's Product Page


About Bpm’online CRM

Bpm'online CRM Bpm’online CRM is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations. This platform helps to align data, processes, and teams enabling them to better connect with digital native customers and rapidly adapt.

Bpm’online provides its customers with comprehensive full-fledge applications to accelerate marketing, sales and service that can be deployed as standalone products, or as a bundle on a single CRM platform.

  • Bpm’online marketing: multichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue
  • Bpm’online sales: sales automation software to accelerate the complete sales cycle — from lead to repeat sales
  • Bpm’online service: intelligent service management platform to accelerate service delivery and customer delight


Bpm’online CRM enables companies to:

  • Accelerate implementation using out-of-the-box capabilities. Bpm’online delivers out-of-the-box solutions, integrations, and best practice processes for marketing, sales, and customer service that accelerate implementation and integration
  • Accelerate adoption with intelligence and user-friendly UX. Bpm’online combines Artificial Intelligence with leading UX to accelerate user adoption
  • Accelerate change with agile low-code platform. Bpm’online is as a powerful low-code platform to accelerate ongoing transformation
  • Accelerate alignment with cross-functional orchestration. Bpm’online enables processes to interact across applications from front-office to back-office, automating the manual processes to accelerate organizational alignment
About the Company

Bpm’online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!


Bpm’online CRM Key Features

  • Customer Data Management integrated with social networks
  • Lead Management with export function (MS Excel, website, other sources)
  • Sales Management (opportunity management, pipeline management, orders and invoices, forecasting)
  • Marketing Management (segmentation, trigger campaigns, personalized email marketing, event management)
  • Customer Service, IT Service Management
  • Contact center
  • Omnichannel communications
  • Business process management (structured BPMN processes, out-of-the-box processes)
  • Document Management compatible with MS Office
  • Time Management and Communications that syncs with Google Calendar, MS Outlook and popular schedulers
  • Project Management
  • Analytics with real-time diagrams, customizable reports, dashboards
  • Bpm’online CRM mobile apps for iOS and Android devices
  • System designer (user customization tools)
  • Knowledge Management online library


Bpm’online CRM Screenshots


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