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IT SERVICE MANAGEMENT

Hornbill ITSM Enterprise Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is available as an on-premise solution.

Customer Focus

Vendor works with mid-sized and enterprise businesses across multiple industries.

Select Customers

JA Kemp, Benenden, DeltaRail, Derwent London, Idox

 

About Hornbill ITSM Enterprise

Hornbill ITSM Enterprise Hornbill ITSM Enterprise is an IT service management software that helps companies adopt ITIL processes. The platform allows users to create automated workflows through a variety of templates that help manage assets throughout their service lifecycles.

The software provides businesses with tools for processing service requests, identifying problem trends, pinpointing cascading errors and sending service notifications to the appropriate parties. Additionally, the platform allows companies to work with an interface and visual tools to help pull up customer information.

About the Company

Hornbill was founded in 1995 and is headquartered in Ruislip in London.

 

Hornbill ITSM Enterprise Key Features

  • Enterprise-level IT service management solution
  • Helps company employ ITIL processes
  • User-defined workflows can automate common practices
  • Takes customer service requests via phone, e-mail, and web and ensures they reach the correct parties
  • Highlights trends behind IT problems
  • Controls all changes made in IT infrastructure
  • Prevents IT problems from cascading
  • Service workers can pull up customer data easily

 

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