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IT SERVICE MANAGEMENT

Hornbill Supportworks ITSM Foundations Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is available as an on-premise solution.

Customer Focus

Vendor works with mid-sized and enterprise businesses across multiple industries.

Select Customers

Toyota Motorsport, Scottish Environment Protection Agency, Shere, S Three, University Hospital of South Manchester

 

About Hornbill Supportworks ITSM Foundations

Hornbill Supportworks ITSM Foundations Hornbill Supportworks ITSM Foundations is IT service management software that provides the basic setup for implementing ITIL practices into IT asset management processes. The platform allows users to pull up IT asset data, track customer service cases and work with support contracts although the program is not a full-scale service management solution.

The software provides businesses with tools to host self-service customer portals, provide service agents with scripts and provide users with a knowledge base. Additionally, the platform allows companies to deploy within days and lower IT costs while boosting productivity.

About the Company

Hornbill was founded in 1995 and is headquartered in Ruislip in London.

 

Hornbill Supportworks ITSM Key Foundations Features

  • Provides agents with the right asset and customer data at the right time
  • Stores service contracts
  • Automatically manages calls and stores call history
  • Customer portals allow users to check on their inquiries
  • Generates agent scripts
  • Integrates with Outlook to streamline communications

 

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