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CUSTOMER SERVICE

Hornbill Supportworks Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is available as an on-premise solution.

Customer Focus

Vendor works with mid-sized and enterprise businesses across multiple industries.

Select Customers

Toyota Motorsport, Scottish Environment Protection Agency, Shere, S Three, University Hospital of South Manchester

About Hornbill Supportworks

Hornbill SupportworksHornbill Supportworks is a customer service platform that works at an enterprise-scale to manage infrastructure and implement software upgrades and backups. The platform allows users to streamline communications between agents and customers and integrates with corporate email.

The software provides businesses with tools to automate call routing, keep a customer communications scheduler and simplifies sending faxes, letters and e-mails. Additionally, the platform allows companies to work with an easy-to-use interface that comes with 10 ITIL Pink-verified processes.

About the Company

Hornbill was founded in 1995 and is headquartered in Ruislip in London.

Hornbill Supportworks Key Features

  • Customer support system that works at an enterprise level
  • Automates incoming service inquiry routing
  • Hosts a customer communications schedule that helps user keep constant contact
  • Automates e-mails, faxes and letter writing
  • Customer portals allow users to check on their inquiries
  • Learnable system with a familiar look and feel
  • Hosts a knowledge base for common problems

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