Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with SOHO, small and midsize companies.
Contact vendor directly for case studies.
Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. The platform uses self-learning AI to help agents manage, respond to and automate conversations, and as the AI continues to learn from the user’s chats, the platform starts to respond automatically.
The software unifies messaging apps in one place in order to create a holistic view of chats that enables companies to communicate at scale, deploys on Facebook Messenger, WeChat, Slack and Kik, and tracks all customer conversations, collects user information and segments the user’s audience. Additionally, the platform lets users proactively broadcast updates, surveys, and files to their contacts so they can make the most of their communication efforts and engage their audience, and delivers real-time analytics in order to provide visibility into true chat volume, busiest time and days, and engagement processes.
Rocketbots was founded in 2017 and is headquartered in Hong Kong.