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Are there good alternatives to Remedy for trouble-ticketing solutions in large companies?

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Are there good alternatives to Remedy for trouble-ticketing solutions in large companies?

asked by John H.  –  August 21, 2013

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5 Answers

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We switched from Remedy to OTRS (http://www.otrs.com/en/).

There are many help desk systems out there, but if you're using Remedy my guess is you're expecting a rich set of features and OTRS has that in my experience. There are plenty of large companies using it.

We started with and still use the free open source version, but in a larger company I'd be inclined to take out a support service contract. They offer a hosted solution as well.

_paul

answered by Paul W.  –  August 22, 2013
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Thank you Paul. I hadn't thought of using an open source version of a help desk product.

answered by John H.  –  September 12, 2013
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I think you can try with C-Desk.. Lots of features along with trouble ticket solution. www.cdesk.in

answered by Bhargav P.  –  October 25, 2014
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You can see alternatives for BMC Remedy on IT Central Station here:
https://www.itcentralstation.com/categories/it-service-management/tzd/c210-sbc-23
Users in the IT Central Station community most often compare BMC Remedy to ServiceNow. Their user reviews are here: https://www.itcentralstation.com/products/servicenow/tzd/c210-sbc-23

answered by Naomi G.  –  January 12, 2017
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Yes. Obviously there are 15+ <a href="https://businessparagon.com/remedy-alternatives"BMC Remedy Alternatives.

answered by Business P.  –  February 11, 2019

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