Looking for the most user friendly free CRM
Terri, most CRMs are price oriented, especially the ones hosted in the cloud. After an initial free-usage (generally 30 days), the nominal price will apply. If there are any that are free, they certainly would not be user-friendly. But if you're fine with user-friendly, low priced, yet powerful CRM, I would suggest looking at bpm'online CRM. Packed with features, you can add/remove anything as you need. http://www.bpmonline.com/products/crm/features
Try, there are not many good CRMs which are totally free but many good CRMs do offer a free plan - try out - https://www.agilecrm.com it has a 2 users free plan and offers CRM/Marketing features.