what is the best software for multi site call center locations
@Lori, bpm'online call centre Agent Desktop has integrated with Avaya for many customers. Take a quick look http://www.bpmonline.com/products/crmagent.
Most intuitive user-interface keeps the employees engaged in the work, while the Management can literally "see the big picture" as provided by the Business Process Management platform.
Related Questions
Be the first to answer this question.
Be the first to answer this question.
Automatic Call Distribution (ACD).If you’ve experienced the frustration of being connected to one or more unhelpful call center agents, you’ll understand why automatic call distribution is such a valuable call center feature.
Be the first to answer this question.