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what is the best software for multi site call center locations
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what is the best software for multi site call center locations
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@Lori, bpm'online call centre Agent Desktop has integrated with Avaya for many customers. Take a quick look http://www.bpmonline.com/products/crmagent.
Most intuitive user-interface keeps the employees engaged in the work, while the Management can literally "see the big picture" as provided by the Business Process Management platform.
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Automatic Call Distribution (ACD).If you’ve experienced the frustration of being connected to one or more unhelpful call center agents, you’ll understand why automatic call distribution is such a valuable call center feature.
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