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About Social CRM Software

Social CRM is an important tool for companies to measure their customer activity across social media channels.

The Value of CRM 2.0

Although CRM 2.0 is still a new and evolving concept, industry experts have already identified numerous ways in which this innovative methodology can deliver tremendous value. Read on to learn more about the many benefits of CRM 2.0.

Types of Social Media and How They Will Impact CRM 2.0

Web 2.0 is comprised of many diverse online communication channels. But, what are these mediums, and what will they mean for CRM 2.0? Read on to learn more.

CRM Success: Five Essential Elements

To get the most value from your CRM implementation, you must develop a customer-centric strategy, create a customer-centric culture, harness the power of information, integrate technology, and conduct continuous measurement and improvement.

Top 10 Social CRM Software

Social CRM combines CRM’s traditional relationship management functions with integration into social media facets. Users are provided with deeper insights on customers’ brand sentiments as well as expanded ways to interact. Download the Top 10 Social CRM report for our comparison of the top Social CRM software solutions.

What Is Survey Software

Today, probably more than ever before, business leaders in a competitive global marketplace are interested in understanding how employees, customers, […]

– CDC Social CRM

CDC Social CRM empowers businesses to incorporate the power of social networks into their sales, marketing, and customer service teams.

Going Social with CRM: How Social Media Is Turning Sales Upside Down

Top social media networking tools for sales organizations .

4 Ways CRM Improves Your Sales Processes

Sales force automation (SFA) software is designed to empower businesses with the tools they need to accelerate sales cycles and close more deals. With SFA software, companies of all types and sizes can improve the efficiency of key processes, so they can build stronger, more successful sales operations.

Have CRM Systems Ruined Customer Service?

In theory, CRM systems are designed to help execute customer service operations on a larger scale that were previously done by discrete individuals in a non-uniform manner. Problems arise when the system is implemented keeping sales and the seller’s perspective in mind while purporting to be customer centric.