March 1st, 2012 | | Comments Off on ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model
In one of the most difficult economic environments in decades, manufacturers around the world are reevaluating their ERP systems. Medical device manufacturers, food and beverage processors, aerospace and automotive suppliers, and others are looking to implement ERP systems that cut costs, streamline operations, and improve performance.
March 1st, 2012 | | Comments Off on Executive Insight: Multi-Sourcing
In response to this overwhelming demand to do more with less, one of the most common solutions to “cheaper” has been to cut labor costs through labor arbitrage or multi-sourcing.
Overview of the PhaseWare Tracker software product suite.
February 29th, 2012 | | Comments Off on Five Tips for Better Virtual Meetings
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
February 29th, 2012 | | Comments Off on Lithium and Software-as-a-Service
Lithium’s flexible Software-as-a-Service (SaaS) solution maximizes the benefits and minimizes the risks of enterprise communities by providing a winning combination of on-demand forums, blogs, chat, tribal knowledge bases, and other social networking tools, coupled with innovative analytics and the experience and expertise gained from more than ten years of hosting communities for large enterprises.
February 29th, 2012 | | Comments Off on Getting a Head Start in Software Asset Management
SAM can deliver significant benefits, but where do you start? Instead of being daunting, SAM needs to be broken down into achievable goals which provide an obvious benefit to the organization.
February 29th, 2012 | | Comments Off on Is ERP the Right Software for a Small to Medium Business?
Today, ERP software vendors have tailored their product for SMBs. Better still, there are ERP systems such as Jim2 Business Engine that are designed specifically for SMBs so they can take advantage of ERP for maximum efficiency in conducting business.
February 29th, 2012 | | Comments Off on Is Your Warehouse Ready for the Upswing?
Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.
February 29th, 2012 | | Comments Off on Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
February 29th, 2012 | | Comments Off on Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.