Customer Service Software
Research and reviews for customer service software
Side-by-side comparisons of leading customer service software
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About Customer Service SoftwareCustomer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
- Salesforce Service Cloud>
- Avaya Contact Center Platform>
- KANA Enterprise
- SAP CRM for Service
Popular Customer Service Solutions
Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud--mobile; it's mobile, social-centric, simple to use and affordable.
Freshdesk is a customer service cloud-hosted help desk solution that combines the simplicity of intuitive interface and power of robust features. Platform provides users with multi-channel capability to streamline support queries, integrated game mechanics to increase agent productivity, multiple SLA policies along with support for multi-products, smart automations and a suite of in-depth reporting and analytics to check the health of the user's helpdesk.
Zoho Desk is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, the platform fits the needs and budget of any organization.
Zendesk Support is help desk software that centralizes all customer information and facilitates tracking, prioritization and support ticket processes. The platform enables users to build customer trust through responsive, personalized responses, assist customers across multiple channels, and is equipped with agent collaboration tools.
HEAT IT Service Management is ITIL service management software that provides release management, service level management, event management, availability management, financial management, and portfolio and project management tools. The platform enables users to automate incident processes, identify problem sources and restore service operations.
Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.