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Customer Service Software
Research and reviews for customer service software

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About Customer Service Software

About Customer Service Software

Customer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:
  • Salesforce Service Cloud
  • Avaya Contact Center Platform
  • KANA Enterprise
  • SAP CRM for Service

Articles

Popular Customer Service Solutions

Salesforce Desk.com

Salesforce Desk.com

Salesforce Desk.com helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud--mobile; it's mobile, social-centric, simple to use and affordable.

Freshdesk

Freshdesk

Freshdesk is a customer support software solution that manages all of your customer support areas in one place. This software allows you to regulate customer emails, social media channels, community forums, time tracking and review customer satisfaction.

Zoho Support

Zoho Support

Zoho Support is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, Zoho Support fits the needs and budget of any organization.

Zendesk Support

Zendesk Support

Zendesk Support is help desk software that centralizes all customer information and facilitates tracking, prioritization and support ticket processes. The platform enables users to build customer trust through responsive, personalized responses, assist customers across multiple channels, and is equipped with agent collaboration tools.

Ivanti HEAT IT Service Management

Ivanti HEAT IT Service Management

HEAT IT Service Management is ITIL service management software that provides release management, service level management, event management, availability management, financial management, and portfolio and project management tools. The platform enables users to automate incident processes, identify problem sources and restore service operations.

Deskero Help Desk

Deskero Help Desk

Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.