Browse Business Software Categories

Close  

CUSTOMER SERVICE

Salesforce Desk.com Review

Product Snapshot

Pricing
  • $3/month – Up to 3 agents (billed annually)
  • $29/month per agent (billed annually)
  • $39/agent (billed monthly)
Technology

Salesforce Desk.com is offered as a SaaS solution and requires no additional hardware.

Customer Focus

Salesforce Desk.com meets the needs of small to enterprise-sized organizations in various industries.

Select Customers

Asana, Herschel Supply, Luxe, SoundCloud

View Vendor's Product Page

About Salesforce Desk.com

Salesforce Desk.comSalesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud–mobile; it’s mobile, social-centric, simple to use and affordable. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the service cloud for growing small businesses, and one of the leading service and support solutions from Salesforce.com.

Salesforce Desk.com processes all customer support requests, and prioritizes and assigns them based on rules you set. It also helps your company engage customers socially, by viewing all of your support channels (Twitter, Facebook, phone, email, chat) in one easy-to-use desktop. Desk.com also offers Business Insights, a Knowledge Base (KB) and mobile support. The Desk.com universal inbox allows support agents to view and respond to customer questions from one spot. With multilingual support, you can provide excellent customer service in any language.

About Salesforce
Founded in 2009, Desk.com was acquired by Salesforce in 2011 and is headquartered in San Francisco, CA with an office location in Commack, NY. Salesforce.com is the leading enterprise cloud computing company with a strong focus on the Social Enterprise, which infuses a social context into the way businesses are run.

Desk.com Key Features

  • Case filters
  • Macros
  • Business rules
  • Label categorization
  • Custom fields
  • Team collaboration
  • Easy to set-up
  • Connect with customers worldwide
  • Monitor through mobile and chat
  • 24/7 access to answers
  • Custom branding
  • Community Q&A
  • Contact forums
  • Airtight case management
  • Pre-built reports
  • Macro usage reports
  • Multilingual support
  • Bulk updating
  • Case history
  • Whole company support
  • Customer profiles
  • Ticket management

Products Similar to Salesforce Desk.com