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Samespace Review

Product Snapshot

Product Pricing
  • $29 per agent per month
  • $49 per agent per month

Platform is available as a SaaS solution, an on-premise solution and as a hybrid solution.

Customer Focus

Vendor works with companies of all sizes across multiple industries.

Select Customers

UHG, Genpact, First Credit Services, Datamatics, Zycus


About Samespace

Samespace Samespace is a call center and sales software solution that provides users with an interaction platform to make, manage and monitor conversations over voice and chat. The platform is a simple and scalable communication platform for customer-facing teams like sales, support and contact centers, and enables companies to seamlessly engage with customers using voice or chat, monitor conversations as they happen and manage teams at scale.

The software is designed to identify the right service team member for each customer problem, as well as identify the right product expert when a potential customer shows interest, and initiates a call. Additionally, the platform is available as a mobile app for access from remote locations, and offers a Webcall functionality so that visitors can initiate conversations by clicking a button on the user’s website.

About the Company

Samespace was founded in 2015 and is headquartered in Palo Alto, California.


Samespace Key Features

  • Supports voice and chat channels
  • Automation for outbound calls
  • Smart routing for inbound queries
  • In-depth analytics for customer conversations
  • Soft phone functionality within browser
  • Call recordings, caller ID, and click-to-call
  • Integrations with almost any CRM
  • Simple, scalable, and easy-to-use
  • 100% cloud, or hybrid deployment options


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