Platform is available as a SaaS solution, an on-premise solution and as a hybrid solution.
Vendor works with companies of all sizes across multiple industries.
UHG, Genpact, First Credit Services, Datamatics, Zycus
Samespace is a call center and sales software solution that provides users with an interaction platform to make, manage and monitor conversations over voice and chat. The platform is a simple and scalable communication platform for customer-facing teams like sales, support and contact centers, and enables companies to seamlessly engage with customers using voice or chat, monitor conversations as they happen and manage teams at scale.
The software is designed to identify the right service team member for each customer problem, as well as identify the right product expert when a potential customer shows interest, and initiates a call. Additionally, the platform is available as a mobile app for access from remote locations, and offers a Webcall functionality so that visitors can initiate conversations by clicking a button on the user’s website.
Samespace was founded in 2015 and is headquartered in Palo Alto, California.