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ProProfs Help Desk Review

Product Snapshot

Product Pricing

Product is available as a free trail and in multiple packages:

  • Team – $49 per month
  • Business – $89 per month
  • Enterprise – $499 per month

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with IT solution providers, e-commerce businesses, airline or travel websites, and B2B service providers of all sizes.

Select Customers

SONY, DELL, CISCO, Adobe, Yale


About ProProfs Help Desk

ProProfs Help Desk ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs, and offer timely responses to customers through child tickets which allow users to collaborate and track internal subtasks, and when customers raise issues or make requests, agents can easily track them and get input from other agents and teams. The platform tracks customer issues so that teams know who is working on what, identifies solution delays, and helps users to be sure they miss customer tickets by utilizing filters to sort by labels, priorities, assignees, milestones, and status.

The software is equipped with a shared inbox feature, enables agents to manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@, and helps users to reassign messages to the right person. Additionally, the shared inbox makes it possible to gather internal feedback with in-line, internal comments, collaborate with teams, and facilitates faster ticket resolution.

About the Company

ProProfs was founded in 2015 and is headquartered in Los Angeles, California.


ProProfs Help Desk Key Features

  • Canned responses and rule-based automated messages
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Tickets surveys
  • Email integration
  • Incident management
  • Issue resolution progress review
  • Option to add internal comments
  • Easy-to-manage permissions, task assignments, and roles


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