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HELP DESK

Bornevia Review

Product Snapshot

Product Pricing

Platform is available in two plans:

  • Annual Plan – $10 per user per month
  • Month-to-Month Plan – $20 per user per month
Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small sized businesses in the SMB and startup sector.

Select Customers

Credit Fix, Joytunes, Bquate, Gemvara, Tracxn

 

About Bornevia

Bornevia Bornevia is help desk software that unifies customer conversations across multiple channels including email, Facebook and Twitter and allows users to centralize all help tickets, requests and service tracking into a single hub. The platform allows users to assist clients via multi-channel customer support team help desk features and live chat widgets.

The software provides businesses with tools to track team performance, response time and service metrics as well as view tickets and analytic reports on mobile devices and collaborate via private internal messaging system. Additionally, the platform enables companies to track individual support agent performance and create automated outside-of-businesses hours responses.

About the Company

Bornevia was founded in 2013.

 

Bornevia Key Features

  • Live chat tools
  • Real-time collision detection
  • Live group chat capabilities
  • Unlimited multiple site live chat widgets
  • Trigger automation tools
  • Accessible via mobile devices

 

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