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HELP DESK

BrightBox Solutions Help Desk Premier Review

Product Snapshot

Pricing

The software is available for $1,995, which includes unlimited users and access to the source code.

Technology

Help Desk Premier is available as a SaaS or on-premise solution.

Customer Focus

BrightBox Solutions works with companies of all sizes.

About Help Desk Premier

BrightBox Solutions Help Desk Premier Help Desk Premier is a help desk solution that employs workflows to help users manage all incoming customer requests. The program logs each new incoming ticket and offers tools to keep all staff members and customers informed of ticket statuses and updates. If agents need assistance addressing an issue, they can refer to the system’s built-in knowledge base, collaborate with one another and search through records for keywords.

Users can also modify all ticket-related workflows, convert emails to tickets and escalate tickets statuses as needed. Additionally, the software can build out customer service reports on operations, and all data is fully secured against outsiders. Lastly, Help Desk Premier can host an online help wiki for customers to browse.

About BrightBox Solutions
BrightBox Solutions is headquartered in New York City.

Help Desk Premier Key Features

  • Logs each new ticket
  • Tracks all case statuses
  • Hosts online knowledge bases for customers and representatives
  • Generates reports on customer service performance
  • All workflows can be customized
  • Users can search through their service logs for keywords
  • Self-service portal available to customers

 

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