CRM Software
Research and reviews for enterprise CRM software and CRM companies
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Customer relationship management, or CRM, software helps businesses better organize, interact with and respond to their clients. A CRM solution simplifies customer communications by streamlining engagement efforts, coordinating outreach to existing and potential clients and building optimized campaign strategies. Browse the best customer relationship management products with Business-Software.com’s free Top 40 CRM Software report on top-rated CRM software solutions specific to business size, delivery model and platform accessibility. Businesses managing a sizeable customer base will benefit from implementing customer relationship management software to help streamline and organize interaction processes, with market-specific products available for small business CRM needs and enterprise-scale customer relationship management alike. Among the top-rated CRM software products are:- Salesforce.com CRM
- Microsoft Dynamics CRM
- SugarCRM
- Zoho CRM
Articles
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Industry-Specific CRM
Industry-Specific CRM Articles
5 of the Best CRM for Insurance Companies
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The best CRM for insurance companies is easy to use and adopt. We uncover 5 of the top solutions your insurance agents will love using.
The 5 Top Automotive CRM Software in 2014
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While car dealerships can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution. Here are the top automotive CRM solutions your business should consider.
From the Community: Main Criteria for Comparing Nonprofit CRM?
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It's easy to slip into the assumption that nonprofit organizations exist on some kind of different plain of existence, business-wise. If you're not out there to turn a profit you don't really have a need for a lot of the software tools that for-profits use, right? Even nonprofits need to not just control expenses, but collect, organize and pursue leads to convert into donors or grant givers.
4 Real Estate-Specific CRM Solutions Your Agents Will Adore
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Buying real estate-specific CRM software for your business can improve communication between agents and buyers, reduce redundant processes and help your agency close more deals.
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Small Business CRM Tools
Small Business CRM Tools Articles
The No-Cost Office, Part 4: 5 Free CRM Solutions You'll Actually Want to Use
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CRM, the tool for keeping track of sales leads and existing clients has been at the forefront of many of the trends that have swept business software from cloud hosting to mobile app extensions to open source. Here we share five free CRM systems (one of the best trend waves yet for CRM users), who they're good for and why we love them.
Batchbook: Helping Small Businesses Grow with Social CRM
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BatchBlue's Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O'Hara believes all software should be open and integrated, so that small businesses can have access to the same functionality as large enterprises.
Deep Dive into Nimble Social CRM
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n our Nimble Q&A, CEO Jon Ferrara shared his insights about how social media has transformed customer relationships and how Nimble empowers this new paradigm of CRM. In this Deep Dive, take a closer look at how Nimble really works. Scroll through the slideshow below to see Nimble in action.
The Best-Value CRM Software
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This week we move onto that stalwart of enterprise software, Customer Relationship Management (CRM). Successor to the old low-tech Rolodex, CRM has quickly become a digital home base for many a sales team. In doing so it's also become one of the indelible icons of enterprise software in general. If the first generation of enterprise software proliferation was driven by ERP and MRP then CRM was almost certainly the mascot for the second.
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Top CRM Software Vendors
Top CRM Software Vendors Articles
Top CRM Software for Enterprise-Sized Companies
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Large companies have unique challenges, and they need more robust solutions to handle operations. CRM software is one such area where enterprises can better excel with systems designed for their more expansive needs. Review our picks for the top CRM software for enterprises.
David or Goliath: A 2014 Overview of the Top CRM Vendors
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Comparing top CRM software vendors is a bit like matching David against Goliath, or huge vendors like Salesforce against emerging solutions like UserVoice. Here’s a comprehensive look at the Davids and Goliaths from the top CRM vendors.
From the Community: Alternatives to Salesforce.com CRM for Small-to-Mid-Size Companies
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With Dreamforce coming up in a few weeks we figured it was as good a time as any to address question of finding serviceable alternatives to Salesforce.com CRM! In his question Kevin M. asks: "What are some good alternatives to Salesforce.com for a 5-to-12-employee company?" Since its inception Salesforce has grown to become one of the titans of CRM software and a torchbearer for the cloud. In recent years the company has expanded away from its initial focus on CRM as well.
5 Alternatives to Microsoft Dynamics CRM
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Working with Microsoft Dynamics is a lot like dining at your local go-to restaurant: it adequately satisfies your cravings, but you can’t help but wonder if there might be a better alternative out there. The popular platform may perform well for most business types, but is it right for your business needs? Check out these 5 alternatives to Microsoft Dynamics CRM.
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Trends in CRM Software
Trends in CRM Software Articles
AI CRM vs Traditional CRM: The Complete 2025 Comparison Guide
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The customer relationship management landscape has undergone a revolutionary transformation with the integration of artificial intelligence across Marketing, Sales, and Service departments. As businesses evaluate their CRM options in 2025, understanding the fundamental differences between AI-enhanced and traditional CRM systems has become critical for competitive survival and customer engagement excellence. What ... (more)
From the Community: CRM with Email Marketing and Landing Page Tracking
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There's more to the sales process than sales calls. Let's answer this week's question by taking a look at how CRM with email marketing works and what a landing page is.
6 Sales Tools to Hack Your CRM
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There’s no way around it- there’s no such thing as the perfect CRM software. Yet jumping to a new CRM system can be a hassle. With these 6 sales tools, you can can hack your CRM solution and get more from the software you already use.
The 7 Features of Enterprise CRM that Your Business Needs
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What specific functions should larger businesses and corporate departments consider when evaluating the CRM marketplace? Let’s take a look at the 7 features of enterprise CRM that will prove most valuable to companies juggling a large number of customers and prospects.
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Popular CRM Solutions
Salesforce Sales Cloud
Salesforce’s Sales Cloud is the world’s number one sales application. This solution stores and manages the vital information sales teams need to better connect with customers.
NetSuite CRM+
NetSuite CRM+ provides robust customer relationship management (CRM) abilities, which includes marketing automation, sales force automation (SFA), customer service and support, as well as flexible customization—all wrapped up in their cloud CRM solution. Unlike CRM solutions typically on the market, NetSuite CRM+ also includes sales performance management, partner management, order management, and marketing effectiveness capabilities within their solution as standard features.
Sage CRM
Sage CRM is the leading supplier of business management solutions to small and medium businesses. Sage CRM software helps manage critical sales, marketing and customer service activities every day. Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth.
C2CRM
C2CRM is a customizable yet powerful CRM solution that is built without the cost and complexity of a “high-end” product. C2CRM delivers real-time information about leads, prospects and customers, streamlining the sales, marketing and customer service processes.
Gold-Vision CRM
Gold-Vision is a CRM software solution that helps users consolidate all customer, prospect and lead data into a centralized database. The solution is fully exchange/outlook and gmail compatible, enabling all emails to and from customers and prospects to be tracked and recorded. As users interact with customers and leads, the system can log email details, set up events on calendars and maintain note diaries.
Zoho CRM
Zoho CRM is CRM software that enables users to identify the best times to reach out to customers, engage across multiple channels, and provides actionable insights across the entire industry. The platform allows users to interact with customers via phone, live chat, email, social media and in-person, as well as tracks all conversation histories in a centralized place.
