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Articles on Trends in CRM Software
AI CRM vs Traditional CRM: The 2026 Comparison Guide
Posted August 8, 2025 by Sherman Hsieh
AI is now built into every major CRM, so the real question is which AI features to turn on. How AI CRM and traditional CRM compare in 2026, and when the AI is worth paying… Read More
Guarding Against Exuberance: Why Deal Scoring Helps Sales
Posted November 29, 2017 by Anindya Chatterjee
All salesmen are optimistic — it’s in their nature, which is why they are in sales. They honestly believe, till […] Read More
4 Announcements That Prove Salesforce Wants to Rule the (Software) World
Posted September 14, 2015 by Kristin Crosier
Though Salesforce first stole the spotlight with its cloud-based CRM platform, a slew of recent and upcoming changes to the Salesforce product lineup promise to shake up the software world. Let’s take a look at… Read More
7 Essential Features of Mobile CRM Software
Posted July 7, 2015 by Jenna Ebert
Desktop CRM software helps maintain a smooth relationship between a business and its customers, but without mobile accessibility, it limits customer interactions to the desktop and restricts employee usage. With this dilemma in mind, let’s… Read More
The 7 Features of Enterprise CRM Your Business Needs (2026)
Posted June 10, 2015 by Sherman Hsieh
The 7 features of enterprise CRM that matter in 2026: a unified customer view, opportunity management, AI analytics, collaboration, security and governance, integration, and cloud scale. Read More
SFA vs CRM Software: How Do the Two Platforms Match Up?
Posted March 11, 2015 by Robert Cecchi
The time has come to make a decision: sales force automation (SFA) or customer relationship management (CRM). See how the two match up in this head-to-head of SFA vs CRM. Read More
6 CRM Software Trends To Watch Through 2016
Posted November 26, 2014 by Sheldon Smith
CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in… Read More
3 Outdated CRM Features That Will Die Out Soon
Posted November 13, 2014 by Gareth Cartman
CRM evolves continues to evolve, and as with any form of evolution, there are things we don't need - aspects ofCRM systems that have simply fallen by the wayside. Let's look at three outdated CRM… Read More
From the Community: CRM with Email Marketing and Landing Page Tracking
Posted February 14, 2014 by Mark Aspillera
There's more to the sales process than sales calls. Let's answer this week's question by taking a look at how CRM with email marketing works and what a landing page is. Read More
6 Sales Tools to Hack Your CRM
Posted May 14, 2013 by Ashley Dotterweich
There’s no way around it- there’s no such thing as the perfect CRM software. Yet jumping to a new CRM system can be a hassle. With these 6 sales tools, you can can hack your… Read More